Frequently Asked Questions: My Discovery Pass

 

  • How do I get a pass? Go to My Discovery Pass and log in with your Multnomah County Library card number and password.
  • How many passes can I have? You may reserve one pass per attraction per calendar year. You may reserve up to two passes at a time. 
  • Why can't I see any passes?         
    • No passes are currently available. Check back on the first of the month.
    • You already have two active reservations.
    • You already used up your passes for the year. Check back on January 1.
    • No passes are currently available for your age.
  • When are passes for a new month available? On the first of the month. For example, on January 1 you would see all the available passes through March 31.
  • Why is my library card blocked?         
    • You have $50 or more in charges.
    • You are trying to use a card from a different library as part of the library passport program.
    • You might have just registered online and not picked up your library card at a library location yet. 
    • You might have a student card.
    • Feel free to contact us for answers.        
  • Can I print my pass for free at the library? Yes.
  • I lost my pass. Can I reprint it? Yes.
  • Can I cancel my pass? Yes, if you haven't printed or downloaded it and it hasn't expired.
  • How do I cancel my pass? To cancel a pass that has not been printed or downloaded, log in to My Discovery Pass and click "My Reservations" and then "Cancel Reservation."
  • I printed my pass. Can I cancel it? No.
  • Can I show my pass on a mobile device? Yes, if the attraction allows it.
  • What should I bring with my pass when I visit the attraction? Your ID.
  • Can I give my pass to someone else? No. The cardholder who reserved the pass must be present to redeem the pass. 
  • Does my pass include free transportation or parking? No.