Library goals

Multnomah County Library uses three-year priorities to shape the work of the library and explain how it's done. To track that progress, the library has established goals. These goals help the library measure progress by objective measures. These measures will be updated in July 2020 to reflect progress made toward these goals.

Making connections for a stronger community


Goal 2020 Target
85% of patrons who respond to a survey would recommend the library to others 85%
Increase active cardholders by 10% 283,000
50% of program evaluation respondents say library programs connect them to their community, by 2021 48%

Removing barriers


Goal 2020 Target
By 2021, increase the number of cardholders in communities of opportunity by 5% 106,000
Provide 2.3 million free computer and wifi sessions annually 2.3 million
85% of homebound patrons report that library service reduces social isolation 85%

Helping meet basic needs


Goal 2020 Target
Most patrons agree library spaces are welcoming 51%
1,000 annual referrals to food, housing, healthcare and employment services 1,000
3.5 million annual in-person visits to library locations 3.5 million

Honoring the past, embracing the future


Goal 2020 Target
90% of those surveyed indicate they always/usually find what they need or something of interest at the library 90%
18 million annual checkouts and renewals, including physical and digital content 18 million
Retention of employees of color 90%