"Today, libraries are competing with Amazon and other entities. Our patrons want the newest materials and quickly. We have to adapt."
A few years ago, the library’s Collections and Technical Services Team re-designed their workflow to help meet the demand. Materials used to sit in the receiving building for 4-6 weeks after they were purchased. Each part of the process — unboxing, sorting, cataloging — taking too much time. Thanks to a new workflow, patrons now get materials in three days or less.
"We’re constantly changing our work and changing the way we think about our work. It’s an exciting time to be at the library. We are re-examining what it means to build a collection in the age of modern libraries."
Josh has a passion for literacy and working with people. While attending a technical high school in Portland, he lost interest in his automotive major but found his way into the school library, where he became a teaching assistant. Directly after high school, he joined Multnomah County Library as a page (now called Access Services Assistant), checking in books and shelving holds.
He wanted to get to know more about each neighborhood, so he began subbing at different library branches, meeting the community and staff at each location. With a curiosity to know more about the technical work of the library, he transitioned from working at a branch to his behind-the-scenes position on the Technical Services team.
Day-to-day, Josh diligently focuses on being a good steward of the library’s resources and helping manage the collections budget. He orders materials from book and media vendors, ensuring the library is getting the items needed, at a good price, and when possible, having them pre-processed so they can get into the hands of library patrons as quick as possible. He is constantly evaluating any changes in how collections budgets are spent and determining whether there are collections that needs attention. He also provides internal customer service, buying materials for the library’s youth and adult outreach programs, such as Books 2U, Summer Reading, and the Every Child Initiative.
"I enjoy feeling connected to the library, even though I don’t interact with the public as much as I did working in a branch. I’m proud that our library works hard to deliver the materials that patrons ask for. We respond directly to people and let them know if their suggested items were purchased, and if they were, how to place a hold on the item. Every time our library makes a change to improve our system for the better of our patrons, it’s gratifying. I know we’re making a difference."