Library service FAQ

Updated July 28, 2021

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Can I use a computer or browse inside the library?
Yes. You can browse and access technology at all open libraries

How much time can I spend at the library?
There are no time limits for accessing the library. Computer time limits are back to pre-pandemic sign-up rules.

When will other branches open?
Other library branches will open in phases by the end of August. Learn more about the timeline. Each library building is unique and has different considerations around capacity, layout and work processes We will post updates on our website, or you can call 503.988.5123 for the latest information.

Do I have to wear a mask while visiting the library?
Masks are required while visiting the library.

Holds

Can I pick up my holds?
Yes. Holds pickup service is available at all libraries.

How can I pick up my holds?
As of 7/13/2021 if you are picking up items at any library, regardless of whether they are open to the public, you can pick up holds any time, without an appointment (see hours). Please bring your library card with you, if you can.

Do I need to wear a mask to pick up my holds?
Masks are required while picking up your holds.

Can I place new holds? 
Yes. You can log into your My MCL account and place holds or contact us for assistance.

Returns and late fees

Can I return items I have checked out? 
Yes. Book drops are open. 

Do I need to clean my library materials before returning them?
Please do not try to disinfect your materials at home as it will damage them. 

Will I be charged late fines if I don’t return the items I’ve been holding on to by a certain date?
No. Multnomah County Library is now permanently fine free! We no longer charge late fines. Read more about why we changed our policy and what it means for you. 

Other library services

Can I call you with my questions?
Yes. Library staff are ready to help you. Contact us by phone, email or chat. You can also visit one of our open branches.

I need access to a printer. Can I print my items at the library? 
Yes. Free wireless printing is available at all libraries.

When will the library offer in-person programs? 
Currently, all library programs are online.

Can I book a meeting room for a future date? 
We are unable to reserve meeting rooms, even for future dates. We don’t yet have a date for when we will be able to offer meeting rooms for public use.