Library service FAQ

Updated November 20, 2020

Holds

Can I pick up my holds?
Unfortunately, not right now. Library buildings are closed to help slow the spread of COVID-19. We apologize for the inconvenience.

Can I place new holds?
You may place new holds on digital items. New holds on physical items are suspended while in-person services are paused.

Returns and late fees

Can I return items I have checked out? 
Not right now. All book drops are closed. Please keep your materials while the library is closed. You will not be charged. 

Other library services

Can I contact you with my questions?
Yes. Library staff are ready to help you. Contact us by phone, email or chat.

Are libraries open for browsing and using computers?
No. We don’t have a date for when libraries will open for browsing. We are working with county leaders and public health officials to ensure we can meet all required health and safety guidelines. Check multcolib.org/covid19 for service updates. 

I need access to a printer. Can I print my items at the library? 
Unfortunately, not right now. All in-person services at library buildings are currently paused due to the rapid spread of COVID-19 in Multnomah County.

When will the library offer in-person programs? 
Currently, all library programs are canceled. We don’t have an expected date for when in-person programming or meeting room bookings will be available. The library is offering virtual programming

Can I book a meeting room for a future date? 
We are unable to reserve meeting rooms, even for future dates. We don’t yet have a date for when we will be able to offer meeting rooms for public use.