Getting started with Hoopla

Overview

Hoopla, a Netflix-like service for library card holders, is a new way to stream and temporarily download movies, music and TV shows ,on demand and for free through the library. Content is always available without waitlists.

No queues. No late fees. Instant access. Automatic returns.

  • Limit: six items a month, resets 1st of the month
  • Movies & TV: check out for  72 hours
  • Music albums: seven days
  • Audiobooks: check out for 21 days

To access the Hoopla, you will need:

  • A valid library card.
  • Access to the Internet.
  • For mobile devices: download the free Hoopla Digital app for iOS or Android.
  • For computers, Hoopla will prompt you to download Widevine, a free video player plug-in, when you attempt to watch your first movie.
  • An email address to create an account to keep track of viewing history and monthly usage.

Can I use Hoopla in the library?

Yes! Stream movies and music on library computers or connect via the library's Wi-fi to your personal laptop or mobile device. (However, video content will not stream or download onto Chromebooks because Widevine is not compatible with the Chrome OS operating system, but Chromebooks will play Hoopla music.)

Can I use Hoopla offline?

Yes! Mobile devices and tablets can temporarily download music titles to enjoy offline. Movies & TV are only available via streaming access. Currently, computers only offer streaming access.

Where do I find my movie or album once I download it?

On mobile devices, open the Hoopla menu and find your checked out item under Borrowed. Choose your item then play!

Can I borrow a TV show’s entire season?

No, each episode of a show counts as one item checked out toward the monthly four item limit.

Can I borrow an entire music album?

Yes, each music album counts as one item checked out toward the monthly four item limit. Tracks do not checkout out individually.

Does the mobile app include the same content as Hoopla on a computer?

Yes!

Technical Requirements

Hoopla is supported by devices that run iOS 6 and Android OS 4.0 (Ice Cream Sandwich) and above and most major up-to-date browsers. Chromebooks will not stream video but will play music. Chromecast, Kindle, Nook, and Roku are not currently supported. For additional technical support please visit Hoopla support.

Streaming videos and music require an internet connection. Data rates may apply on smartphones and tablets.

Hoopla supports closed captioning of video content where available and/or required.

If you have difficulties using Hoopla, please contact a librarian.