“Help! I’ve fallen and I can’t get up!” We’ve all seen and heard that ad on TV. But if you decide to get a medical alert device, or are helping an older friend or relative get one, you might be ready to scream “Help! I need a device but can’t decide which one to get!”
Here’s some tips to make things easier. First, make a list of features you want the medical alert to have. The Federal Trade Commission has some good advice about things to consider. An article called “Personal Emergency Response Systems” from CRS – Adult Health Advisor (June 2012) also gives a checklist of possible concerns [ Note: to read the article, you may have to enter your library card number and PIN]. This blog post from Huffington Post, Post 50 examines three major designs and providers of each kind.
It’s hard to find unbiased reviews. For example, AARPseems to recommend ADT Companion Service, offering a discount to members, but if they are profiting on these sales, their endorsement might not be unbiased.
Luckily, Consumer Reports did this unbiased online comparison in 2015. And in 2014, Consumer Reports Magazine also published some unbiased information in their articles "Should You Buy a Medical Alert System?" and "How to Pick a Medical Alert System." [ Note: to read these articles, you may have to enter your library card number and PIN].
Also, Lawserver Online RatingLab’s comparison of medical alerts provides product reviews, advice about comparing them and a ratings chart. You can also go to the Better Business Bureau and do a search for “medical alarms” limited to your zip code, to find how they’ve rated local services.
If you are trying to help an older person who lives out of state, you might also want to find out what is available to them locally. You can use this eldercare locator to find agencies where they live, that can help you.
Be wary of phone salespeople, and online ads; there are lots of scams out there. The resources we’ve listed should help you find a reliable device that will work for you. Need more help? Contact a librarian and we'll be glad to help.