Last month the library introduced a set of updated rules for public feedback. We heard and read hundreds of your comments, questions and suggestions. This was valuable input, and we revised the library rules that take effect November 1 as a result.
While most of these rules have been in place for years, people took this chance to reflect on how they think of and use their library. Our community’s feedback centered on access: for children and families exploring a new world of reading and learning and for those with the fewest resources and the most challenging circumstances.
Based on this feedback, we removed the proposed limit on beverage sizes, changed policies around restroom use, clarified wording regarding service animals and improved language to better support the library’s commitment to inclusion.
Each day, 19 Multnomah County libraries are open to serve everyone with a focus on exceptional customer service. We work hard to create a welcoming environment. The library’s rules serve as a foundation for maintaining this environment. We will continue our work, listening and learning how we can improve library service.
On behalf of the more than 600 people who work for the library, I thank you for your engagement, for your support and for your patronage of Multnomah County Library.