Update on problems with mobile app login

Update: Wednesday, February 8, 2017 at 10:30 a.m.

This morning the app developer made some changes that appear to have largely fixed the problem.

If you are still having difficulties with staying logged in, please let me know. Tap the Suggestion box item in the main menu of the mobile app and send me a note.

Thanks to our app users for all your help troubleshooting and for your patience as we worked on a fix.


Last updated: Monday, February 6, 2017 at 4:30 p.m.

Over the last ten days, the library mobile app has had trouble remaining logged in, mostly on iPhones and iPads. For example, if you were trying to place a hold on a book you found in the catalog, you would have to login into your account. But then you would be bounced back to the log in at each step in the hold placing process --  selecting the branch to pick up the book, etc. Sometimes you landed in an endless loop. I experienced this myself on my own phone.

We are not certain what is causing this problem, but the developer is investigating.

Many app users contacted us and I thank you for the good information you provided. It was very helpful.

We apologize for the frustration this has caused.

If you are experiencing this issue, while we work on a fix, please try our two catalog and account sites, both of which are optimized for mobile screens. You access these sites through the browser on your phone or tablet. Go to the recently improved mobile version of My MCL at https://multcolib.bibliocommons.com. Or, try the Classic Catalog at http://m.multcolib.org.

Thank you again for your help on this issue and your patience as we work to fix things.

Add new comment